AIA Insurance Review

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AIA Insurance Review

AIA is part of AIA Group (no surprises there), which is the largest life insurance company in the world based on market capitalisation. This in no way means they are the best life insurance company, just that they are the largest based on the value of the company.

….which is something AIA talk about in large text on their About page, but also something consumers probably don’t care about. There investors will though.

New Zealanders care about cover, price, service, and the claims experience. For this reasons we have tried to focus our AIA review on these key points.

What we love (and don't love) about AIA



Don’t love…

Quick facts about AIA

If you just want to know the key facts about AMI we’ve condensed them down into the bite-sized bullet points below.

Compare AIA Insurance Pricing


AIA Reviews from Around the Web


AIA Reviews on Google

AIA NZ has a good number of reviews on Google, and the average rating is 3.6 stars out of 5 at the time of writing. For an insurance company, this isn't too bad. One recent review left by Urmila was "Don't have to wait for your claim very long. Claims are done within 24 hours. Very nice and friendly staffs who know their work well". One of the more negative reviews was lift by Michael which stated "Terrible customer service I have been having issues with a health claim I submitted. They twist the wording of the policy against you, will be making an official complaint and will also be raising a complaint with the insurance ombudsman. Asked for a copy of my health insurance policy and waiting to hear back apparently the request has to go to the "policies department" don't know how hard it is to receive my policy when I request it".

AIA Reviews on Feefo / Trust Pilot


AIA Reviews on Discussions Forums


While looking for AIA reviews we also came accross a good comment in the personalfinanceNZ subreddit, which we have shared below. This user was asked “what’s the advantage to buying insurance online, versus seeking advis through a broker”. The response was the following five bullet points:

  1. A good broker will ask the right questions to ensure you know what you want covered and that you get the right products. Do know the difference between Trauma cover and Health Insurance?
  2. They should be able to access all Life insurers and compare pros and cons of different insurers (there is a big difference between insurers and you definitely get what you pay for).
  3. Discounts; buying online you’ll pay 100%. Through a broker you might get a 10-20% discount.
  4. Batting for your team; if you submit a claim and it gets declined, a good broker will bat for your team and make sure your insurer fulfills it’s obligations.
  5. Help you through the application; ensure you disclose the right things to minimize chance of non-disclosure issues. Also help you through claims (paperwork etc.).

What Products Does AIA Offer?​


AIA Life Insurance Review


Get an AIA life insurance quote

AIA Health Insurance Review


Get an AIA health insurance quote

AIA Income Protection Insurance Review


Get an AIA income protection insurance quote

AIA Trauma Insurance Review


Get an AIA trauma insurance quote

Frequently Asked Questions about AIA

Sure do, it’s 0800 100 200. 

Visit their website using any of the links on this page and you’ll be able to lodge a claim, or call their 0800 number as seen above.

AMI Insurance is owned by Insurance Australia Group (IAG). This is the same company that owns State Insurance, and NZI.

The easiest way to get a quote from AMI Insurance is to visit their website. They also have an 0800 number, but we find things are easier (and faster) online. In 2020 AMI closed all their branches, so if you are used to visiting them in-store, you’ll now have to call or do it online.

AMI was founded in 1926 in Christchurch, New Zealand.

IAG (owner of AMI Insurance) announced on 23rd July 2020 that they will be closing their 53 branches.

The AMI website states that they have over 500,000 customers.

We compare a wide range of products and brands across the insurance industry.

But while the range of insurance products compared is always growing, doesn’t compare all products and brands in the market. Visit Google to find a more complete range of products or brands that may be more suitable for you. 

Our team endeavors to ensure that the information on this site is accurate but you should confirm any information with the product or service provider and read the information they provide on their own websites, as this will be more accurate and regarded as the ‘source of truth’. If you are unsure you should get independent advice before you apply for any product or service.

Please read our Transparency statement in the footer.

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